SST 02 – Business Communication and Etiquette
Course Presenter: L. Rautenbach
Duration: 5 hours
Maximum Attendees: 30
Course Level: Beginner
Costs: (FCS Clients, NIPA, ICAN) Not presented in 2019
Costs: (all others) Not presented in 2019
Aimed at: All professional people; managers; Head of departments;
This presentation deals with communication and etiquette in the business sector. Topics covered:
- Different modes of Communication
- Communication models within a company
- Barriers to good communication
- Body Language as a mode of communication
- Multicultural communication in a business
- Verbal; Oral; Written communication
- Persuasive interaction and ethical considerations
- Handling conflict
Effective communication is the lifeblood of any business and almost everything we do in a business involves communication. This presentation will provide you with valuable information to become a skilled communicator.