SST 02 – Business Communication and Etiquette

Course Presenter:  L. Rautenbach

Duration: 5 hours

Maximum Attendees: 30

Course Level: Beginner

Costs: (FCS Clients, NIPA, ICAN) Not presented in 2019

Costs: (all others) Not presented in 2019

Aimed at: All professional people; managers; Head of departments;

This presentation deals with communication and etiquette in the business sector. Topics covered:

  • Different modes of Communication
  • Communication models within a company
  • Barriers to good communication
  • Body Language as a mode of communication
  • Multicultural communication in a business
  • Verbal; Oral; Written communication
  • Persuasive interaction and ethical considerations
  • Handling conflict

Effective communication is the lifeblood of any business and almost everything we do in a business involves communication. This presentation will provide you with valuable information to become a skilled communicator.